Customer Support Center...
Our Store Policies...
WATER is functioning under the DeeperCalling Media, LLC platform as a partner website. WATER is a reseller to
end user customers and does not accept orders from bookstores, dealers, exporters, wholesalers, or other customers who intend to resell
the products offered by WATER.
This entire website, copy, images, logos, indicia, text, content, and unique method of showcasing products is copyright 2002-2017 DeeperCalling Media, LLC. All trademarks appearing herein are acknowledged. Permission to use documents delivered from this World Wide Web site and/or server and related graphics is restricted. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.
Advertisments to receive offers
Listings on this website are not an offer to sell goods, rather,
they are advertisments to receive offers. Any offer/order for more than 3 units per address, customer or company may be rejected, and all orders are subject to review and acceptance by DeeperCalling Media, LLC. As all prices are subject to change, your order may not be accepted or we may have to communicate price changes or availability issues to you after you place your order.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order,
nor does it constitute confirmation of our offer to sell. DeeperCalling Media, LLC reserves the right at any time after receipt of your order to accept
or decline your order for any reason. DeeperCalling Media, LLC reserves the right at any time after receipt of your order, without prior notice to you,
to supply less than the quantity you ordered of any item. In the event your order is not completed in full, DeeperCalling Media, LLC will do there best to
contact you. You will be refunded for any products ordered that are no longer available.
All orders placed over $2000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and
fraud avoidance department. We may require additional verifications or information before accepting any order.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing
or product information received from our suppliers, DeeperCalling Media, LLC shall have the right to refuse or cancel any orders placed for products listed
at the incorrect price. DeeperCalling Media, LLC shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and
your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, DeeperCalling Media, LLC shall
immediately issue a credit to your credit card account in the amount of the charge.
Return policy and limited guarantee against defects
Every product you buy from WATER is backed first by the product manufacturer's warranty.
WATER's 30 day limited warranty against defects, may also apply. WATER's 30 day limited warranty is a defective exchange policy that provides for
either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacture or DeeperCalling Media, LLC.
- Special Perishable & Food Returns Information
Due to logistic and health reasons, we do not accept returns on perishible food products, vitamins, supplements or beverages.
These products will be guaranteed as fit for use for 60 days from purchase by DeeperCalling Media, LLC.
This DeeperCalling Media, LLC guarantee may be different to the guarantee of freshness given by the manufacturer. Should the manufacturer have a differing policy, then it is the
responsibility of the customer to contact the manufacturer directly.
Should your perishable food product expire within 60 days of the date of purchase, DeeperCalling Media, LLC will exchange it for a replacement item of the same type.
If no replacement item is available, a refund or store credit will be offered. This guarantee of freshness applies from the order lodgement date, not from the delivery date of the produce.
Customers are recommended to choose an express method of shipping to maximize the shelf life of ordered products.
- Special Software, Movie and Music Returns Information
Due to licensing and copyright laws, we do not accept returns on software, dvds, videos or music once a package has been opened. Defective software, dvds, videos or music will
be exchanged for the same title only according to WATER's limited 30 day warranty described above.
- Special Apparel & Footware Returns Information
Due to health and hygenic reasons, shoes, apparel and other items that come into contact with your direct body will only be accepted for return if they are unused.
Clothing may be exchanged for an alternate size should you have ordered the wrong size, and if the product is unworn, unwashed, and retains all original labels, boxes and packaging.
Items confirmed as defective by the product manufacturer or WATER will either be exchanged or repaired at our sole discretion within the first
30 days of ownership only. After 30 days the product manufacturer's warranty is the only warranty in effect. Terms and conditions may vary by product or manufacturer. WATER
will assist customers whenever reasonably possible in gaining satisfaction with product manufacturers. For assistance or to exchange a defective product please follow the instructions included
in your package. Products returned for exchange must be in new condition, original packaging and include all disks, registration cards, packing materials and other accessories and be
received within 30 days of the order or invoice date. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns. No returns will be accepted without
the return form included in your shipment, or when the product manufacturers or distributors return policies supersede ours.
Please note, SHIPPING AND HANDLING FEES are not refundable & restocking fees may apply.
Information regarding our restocking fees are available on our Shipping & Returns page.
Bundled items are included while supplies last. Items of similar or greater value may be substituted.
Rebate coupon redemptions are limited to ONE PER ADDRESS only, unless otherwise noted.
There are no other express warranties or conditions respecting the items purchased. Implied warranties, if any, are limited to the duration of the express warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts so that the foregoing limitation may not apply to you.
Limitation of Liability
In no event shall WATER or any of its parent corporations, partners, subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.